Privacy Policy
Last updated: July 6, 2025
Mon Élise operates this store and website — mon-elise.com — including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the “Services”). Mon Élise is powered by Shopify, which enables us to provide these Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs the collection, processing, and disclosure of your personal information.
By accessing or using any of our Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect or Process
When we use the term “personal information”, we refer to data that identifies or can reasonably be linked to you. It does not include anonymous or de-identified data. Depending on your interactions with us and applicable law, we may collect:
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Contact details (name, address, phone number, email).
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Payment information (card numbers, transaction details, payment confirmations).
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Account data (username, password, preferences).
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Transaction data (items viewed, added to cart, purchased, returned, exchanged, or cancelled).
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Communications (messages or inquiries you send us).
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Device and usage data (IP address, browser, operating system, device identifiers, activity logs).
Sources of Personal Information
We collect personal information:
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Directly from you when you visit our website, place an order, or contact us.
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Automatically via cookies, web beacons, and similar technologies.
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From our service providers, such as payment processors or logistics partners.
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From partners or third parties, as allowed by law.
How We Use Your Personal Information
We may use your information to:
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Provide and improve the Services — process orders, manage your account, fulfill and deliver purchases, and handle returns or exchanges.
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Personalize your shopping experience — remember preferences, suggest products, and tailor content.
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Marketing and advertising — send promotional communications or display ads related to your interests.
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Security and fraud prevention — detect, investigate, or prevent unauthorized or illegal activity.
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Customer support — respond to inquiries, resolve issues, and maintain our business relationship.
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Legal compliance — meet obligations or respond to legal requests.
How We Disclose Personal Information
We may share information:
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With Shopify and other vendors who provide services such as hosting, payment processing, logistics, and analytics.
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With marketing partners to deliver advertising relevant to your interests.
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With affiliates or as part of business transactions (e.g., merger or restructuring).
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When required by law or necessary to protect rights and safety.
Relationship with Shopify
Our store is hosted by Shopify, which collects and processes personal information to operate the Services. Shopify may store and process your data outside your country of residence. To learn more about how Shopify uses your personal information and to exercise any related rights, visit the Shopify Privacy Policy or the Shopify Privacy Portal.
Third-Party Websites and Links
The Services may include links to third-party websites. Mon Élise is not responsible for their privacy practices. Please review the privacy policies of any external sites you visit.
Children’s Data
Our Services are not intended for children. We do not knowingly collect personal information from anyone under the legal age of majority. If you believe a minor has provided us with personal data, please contact us to request deletion.
Security and Retention
While we take reasonable measures to protect your data, no online system is completely secure. We retain personal information as long as necessary to provide Services, comply with legal obligations, or resolve disputes.
Your Rights and Choices
Depending on your jurisdiction, you may have rights to:
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Access, correct, or delete your personal information.
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Request data portability.
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Object to or restrict processing.
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Withdraw consent (where applicable).
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Opt out of marketing communications at any time using the unsubscribe link in our emails.
If you live in the UK or EEA, you may also object to processing for legitimate interests or withdraw consent at any time.
Requests can be submitted by contacting us at contact@mon-elise.com.
For information about Shopify’s processing of your data, visit https://privacy.shopify.com/en.
Complaints
If you believe your data has been mishandled, please reach out to us. You may also contact your local data protection authority in your jurisdiction.
International Transfers
Your information may be transferred, stored, and processed outside your country. If we transfer data from the EEA or UK, we rely on lawful transfer mechanisms such as the European Commission’s Standard Contractual Clauses or their UK equivalents.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices. Updates will be posted on mon-elise.com with a revised “Last updated” date.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at:
📩 Email: contact@mon-elise.com
🏠 Address: 14 Roving House, London, ENG, W13 9DZ, United Kingdom
For purposes of applicable data protection laws, Mon Élise is the data controller of your personal information.